Chris Jones

Program Manager
U.S. Citizenship and Immigration Services

Chris Jones, Program Manager for www.USCIS.gov, has helped transform customer service at the Department of Homeland’s US Citizenship and Immigration Services. Mr. Jones joins the Homeland Defense Journal Content Management & Automation for Government Enterprise Conference to share best practices on how the new USCIS.gov website is able to serve as a foundation to deliver information and benefits to the public, thereby transforming the way it delivers customer service, by leveraging the Vignette platform.