Incident Management
for First Responders in Different Cultures
A two day workshop on implementing Cultural Competence in Dangerous
Situations
June 16-17, 2009
Arlington, VA
This event has been cancelled
Registration & Continental Breakfast:
8:00 am
Program Starts: 8:30 am
Wrap-Up: 4:00 pm
About this Workshop:
The purpose of this interactive and specialized workshop is to provide first responders
with techniques and strategies to safely handle crises involving or caused by cross-cultural
or racial conflicts. Do you know how to manage and avoid escalating dangerous circumstances
such as riots, demonstrations, domestic violence, neighborhood conflicts involving
people from different backgrounds? Content includes real-life dangerous situations
with different cultures. Attendees will have an opportunity to practice their skills
during simulations.
What You Will Learn:
- Benefits of actively applying cultural competence in the field
- How misunderstanding, biases and stereotypes get in the way
of successful responses
- Strategies and techniques to prepare yourself in advance and improve
personal skills
- How to increase effective two-way communication
in a variety of cross-cultural crises-related situations
- How to avoid escalating potentially dangerous situations
Attendees for this workshop will walk away with:
- An understanding of racially and culturally related conflict and violence (community,
domestic, workplace, etc.)
- Strategies to use in challenging situations that have or could escalate to violence
- Easy-to-recall communications techniques to use in various dangerous circumstances
- Techniques to help yourself and other to remain calm, reduce anger
- Guidelines to avoid escalation
- Applications to realistic situations
Who Should
Attend:
This session is designed for individuals on the front line responsible for responding
quickly and appropriately to emergencies, threats, crises and disasters in which
people from different cultural groups are involved.
First responders include:
- Law enforcement personnel, firefighters, 911 operators
- Emergency and security personnel in medical settings, schools, defense
industries
- Government personnel on the front line
Agenda:
|
Day One
|
|
8:00am - 8:30am
|
Registration and Continental Breakfast
|
|
8:30am - 9:00 am
|
Introduction to Cultural Competence for First Responders
|
|
9:00am - 12:00 pm
|
Essential Tools for Understanding Cultural Crises: Introduce Case Study
# 1
- Experiences with different cultures and their impact on you
- Understanding the underlying causes of cultural conflict including values, beliefs,
behaviors and misinformation
- Awareness of how to set aside biases when dealing with conflicted and dangerous
circumstances
|
|
12:00 pm - 1:00 pm
|
Lunch
|
|
1:00 pm - 4:30 pm
|
Managing Change: Continue Case Study # 1: interactive experiences with real-life
examples, case studies and discussion
- The cultural competence continuum
- Developing Emotional Intelligence skills as the foundation for effective response
|
|
Day two
|
|
8:30am - 9:00 am
|
Review from Day One and preview for Day Two: Case Study # 2
|
|
9:00am - 12:00 pm
|
Effective Behaviors: how to automatically and quickly integrate cultural knowledge
into your thoughts, values and actions
- How your perceptions, history, significant events shaped your perceptions
- Use emotionally intelligent communications: to prepare in advance and develop scripts
for a variety of situations
|
|
12:00 pm - 1:00 pm
|
Lunch
|
|
1:00 pm - 4:30 pm
|
Emotionally Intelligent Communications: continue Case Study # 2
- The Power of Words (short video)
- How to steer around danger which includes anger, assumptions, fear
- Prepare, apply, practice with simulated situations
- Plan for future improvements in your thinking, behavior, and communications
|
*Agenda is subject to change.
Registration Fee:
- Government (Federal, State/Local): $599 per person
- Small Business: $629 per person
- Large Business: $699 per person
Registration Options:
This event has been cancelled
Registrations are payable by Visa, MasterCard, American Express,
company check or government purchase order.
CANCELLATION POLICY: You may designate a substitute in writing any time before the
event. Cancellation requests must be sent in writing (email or fax) and will be
subject to a $100 processing fee. No cancellations or transfers are accepted within
2 (two) weeks prior to the event start date or later. PLEASE NOTE: No shows will
be liable for the entire registration fee. In the rare occasion that an event is
cancelled or postponed, please note our reimbursement is limited to paid tuition
only.
We're sure you'll be satisfied with the content of our events.
If you're not, please tell us why in a brief letter and we will credit your investment
towards another Homeland Defense Training & Publishing (A Division of Government
Horizons Global Inc.) event.
You risk nothing!
Homeland Defense Training & Publishing (A
Division of Government Horizons Global Inc.) has the right to refuse registration
to any attendee at any time.
Contact
Us:
- For registration information, please
contact Customer Service
at 703-412-9287 x222
If you have any questions about Homeland
Defense Training & Publishing events
in general, please see our Event FAQ
(Frequently Asked Questions).
Workshop Location:
The workshop will be held in the Homeland Defense Training & Publishing (A Division
of Government Horizons Global Inc.) Training Center in the Jefferson Plaza Building
at 1421 Jefferson Davis Highway (7th floor), Arlington, VA 22202. Public parking
at the facility is available for $10.00 early morning special (before 8:00am) or
$18.00 all day. The Jefferson Plaza Building is just two blocks from the Crystal
City Metro Station on the blue and yellow line. Please note: the parking garage
is located on Crystal Drive.
Map and directions to the
event location
Crystal City Metro stop information
Airport and walking directions
from Metro
Nearby hotels include:
For nearby hotel reservations, we recommend the Crowne Plaza Washington National Airport,
which is connected to the Jefferson Plaza Two Building (where the Government Horizons
training facility is) by a covered walkway. To secure a room, please call
the hotel directly at 703-416-1600 and ask for the in-house reservations department,
or send an email to
Salesleads@bfsaul.com. Please mention you are attending a “Government
Horizons” workshop, and government per diem will be offered if available.
On-Site Training:
Have a Large Staff to Train? Can't Make These Dates? Tight Travel Budget?
Homeland Defense Training & Publishing (A Division of Government
Horizons Global Inc.) can provide physical security and emergency management
training, wherever and whenever you need, including on-site at your facility. Our
staff will cost-effectively implement training customized to your needs. If you
have group of attendees (usually 15 or more), we can bring this course to you and
help save you time, travel costs, and more!
To request a proposal and schedule training, e-mail
Elizabeth Miller, President, at emiller@governmenthorizons.org
or call 703-412-9283 x229.
Marketing, Conference Management and Production
by:
Homeland Defense Training & Publishing
, Inc.
1421 Jefferson Davis Highway, Suite 710
Arlington, VA 22202
703-412-9287
